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TERMS AND CONDITIONS & CANCELLATION POLICY

 

Agreement

The following terms relate to the booking service provided to you by RentACampervan Holidays Ltd. These terms may be changed at any time at our discretion. You agree to these terms with us for booking service, in addition to the terms of the rental agreement by Third Party Vehicle Supplier.

The merchant name on your statement will appear as ‘RentACampervan’.


Information Disclaimer

There is various information (vehicle details, rates, etc) displayed on this website and our electronic correspondence and while we have taken every precaution to ensure that the content on is both current and accurate, errors can occur. RentACampervan Holidays Ltd assumes no responsibility or liability for any errors or omissions in the content of this website and our electronic correspondence. The information contained on this website and our electronic correspondence is provided on an ‘as is’ basis with no guarantees of completeness, accuracy, usefulness or timeliness and without any warranties of any kind whatsoever, expressed or implied. RentACampervan Holidays Ltd does not warrant that this site and any information or material on this site and our electronic correspondence will be uninterrupted, error-free, omission-free or free of viruses or other harmful items. We also reserve the right to update any information on this website at any time at our discretion.

On very rare occasions, a rate may be displayed incorrectly on our website and/or our electronic correspondence due to our, or a Third Party Vehicle Supplier’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. 


Liability

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website. 

Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Vehicle Supplier. The rental agreement and any other documentation provided to you by the Third Party Vehicle Supplier is between you and the Third Party Vehicle Supplier and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Vehicle Supplier in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Vehicle Supplier or that service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law. While we will make reasonable efforts to ensure we are representing only reputable Third Party Vehicle Suppliers, we make no warranty about the fitness suitability of any Third Party Vehicle Supplier product or service and will not accept responsibility for the quality fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Vehicle Supplier at the earliest possible time. This will allow the Third Party Vehicle Supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Vehicle Supplier. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Vehicle Supplier. Where we are liable to you under our terms and conditions, our total liability to you will be limited to (at our option) resupply of the booking service provided to you or the dollar amount of the deposit we received from you in relation to your booking. Again, we strongly recommend that you take out travel insurance.


Booking Information

Book Now

Most campervan booking agents does not have live availability on their website. When you request booking via the ‘Book now’ option on our website and pay the deposit, we check the availability of the vehicle and confirm the booking and accept your deposit if the vehicle is available during your travel dates. Please note that once the booking is confirmed, the deposit will become non-refundable and all terms and conditions will apply. Balance payment will need to be paid by the due date. Upon receipt of booking confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent. In case the vehicle is not available, we will provide you the option of choosing an alternative vehicle that may be available or refund the full deposit amount. The alternate option may have higher deposit amount and rental price and you agree to pay the difference in deposit and rental price if you proceed with the alternate option. Please note that the refund of deposit may take up to 8-10 weeks depending on your bank.


Get Quote

When you request a quote via our website, we check the availability and send you a quote accordingly. Please note that the availability of vehicle and quoted rates are valid only at the time of quoting and we cannot guarantee the availability of the vehicles or quoted rates when you request to book by paying the deposit. Please note that the deposit once paid will become non-refundable (unless the vehicle is not available and the customer does not want to proceed with the alternate option) and all terms and conditions will apply. Balance payment will need to be paid by the due date. Upon receipt of booking confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. In case the vehicle is not available when you request to book, we will provide you the option of choosing an alternative vehicle that may be available or refund the full deposit amount. The alternate option may have higher deposit amount and rental price and you agree to pay the difference in deposit and rental price if you proceed with the alternate option. The refund of deposit may take several business days depending on your bank.

Note: All booking deposits are non-refundable.


Balance Payment

Balance payment due date depends on the vehicle you have booked and the Third Party Vehicle Supplier’s policy. Please read payment terms carefully before proceeding with the booking. Cancellation fees and charges will apply as per Third Party Vehicle Supplier’s policy. RentACampervan Holidays Ltd reserves the right to charge your credit/debit card for up to the full amount of balance payment (as per cancellation policy) and/or cancellation charges plus the credit/debit card surcharge if the booking is confirmed and the balance amount and/or cancellation charges have not been paid by the due date.


Credit card surcharge

We accept Visa, MasterCard, and bank transfers (NZ$ only). A credit card surcharge fee of 2.1% is applied on any transaction done on Rentacampervan.co.nz website. For rentals in New Zealand, we accept only NZ$ for all bookings.


Amendments

RentACampervan Holidays Ltd does not charge administration fees to make amendments to the booking for the first time but further amendments will be chargeable at $100 per change. The Third Party Vehicle Supplier may have additional fees and charges for booking amendments that may also apply. All amendments should be requested in writing at bookings@rentacampervan.co.nz. If the booking amendment results in increased deposit amount and/or rental price, the customer will be liable to pay the difference in the deposit and/or rental price. If the booking amendment results in lower deposit amount and/or rental price, the difference in deposit amount will not be refunded and the customer may still need to pay the original rental price. RentACampervan Holidays Ltd reserves the right to charge your credit/debit card for up to the full amount of balance payment and difference in deposit amount plus the credit/debit card surcharge if the booking is confirmed and the balance amount has not been paid by the due date. Please note that amendments to the booking may not always be guaranteed and are subject to approval by RentACampervan Holidays Ltd and Third Party Vehicle Supplier.


Cancellation & Refund

If cancellation of confirmed booking is initiated by the customer, deposit paid for that booking will be non-refundable. Cancellation fees and charges are on top of the deposit amount and will be applicable as per the Third Party Vehicle Supplier’s policy. RentACampervan Holidays Ltdreserves the right to charge your credit/debit card for up to the full amount of balance payment (as per cancellation policy) and/or cancellation charges plus the credit/debit card surcharge if the booking is confirmed and the balance amount and/or cancellation charges have not been paid by the due date.

Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law. If this occurs, we may provide you, at our sole discretion, a credit voucher for the deposit amount. If balance amount has also been paid, a credit voucher or refund for the balance amount is not guaranteed and will be as per the Third Party Vehicle Supplier’s policy. 

In the event that the vehicle you request to book (either by requesting to book online, by paying deposit as per our quote, on the phone or live chat) is not available and/or you do not want to proceed with the alternate option provided by us, we will process the refund for the amount paid (only if your booking has not already been confirmed). Refund may take up to 8-10 weeks to show in your account depending on your bank. 

Credit Card Dispute Fee

Request for refund or disputes must be directed to us in writing at bookings@rentacampervan.co.nz. We store a case history for every client that includes 

Detailed notes from all phone calls

Live Chat messages

Email text

Video recording of your online sessions at rentacampervan.co.nz

Any request for refund or disputes that are directed to credit/debit card issuer/merchant (or other third party) will be chargeable to you at $150 (administration fee) by us if found in favour of RentACampervan Holidays Ltd. It takes us significant time to compile a case history to send it as a dispute response to credit/debit card issuer/merchant (or other third party). RentACampervan Holidays Ltd reserves the right to charge your credit/debit card for the amount of the aforementioned administration fee in relation to the dispute.