FAQ - Campervan & Motorhome Rentals in New Zealand, NZ
How costs are calculated
Payment of costs
Cancellation and Refunds
Change of Drop Off Location
Travel Insurance
Can I reduce my excess to zero?
Mininum hire period
One Way Fee
Road User's Tax
Short Hire Refunds
Driver's Licence
Depots
Vehicle delivery
Automatic Transmission
Extra Drivers
Heating
Vehicle Age
LPG Refills
Equipment
Luggage
Maps and Camping Park Directories
Ferry Bookings
Breakdown Service
Pets
Transfers
Exchange Rate / Currency Variations
If I pick up my vehicle at 2.30pm on a Saturday and drop it off before 2.30pm on the following Saturday is this counted as a 7 day hire?
No, hires are calculated on a daily rate not a 24 hour basis. Therefore the first and last days are both counted when calculating the number of hire days, regardless of the time you pick up or drop off the vehicle. The above example would be an 8 day hire.
CALCULATION ERRORS
We will not honour calculation errors. Should a calculation error occur, we will charge for the shortfall.
When do I have to pay the hire costs?
The deposit for the campervan is 10% to 20% (depend on type of vehicle) of the total hire cost and is subject to final confirmation of the availability of the vehicle. No amount will be taken from your credit card until the vehicle is confirmed and all credit card detail will be encrypted and securely transmitted. Our payment page uses 128 bit encryption to ensure highest level of security. This is shown by the Green padlock in the base of your browser screen. If the vehicle is confirmed and booked, the deposit amount is non refundable if you chose to cancel. Payment of the balance must reach us no later than 30days from the pickup date or made payment when the vehicle is pick up in the Depot**
( ** subject to vendor agreement) . Full payment information will be provided with the booking confirmation.
If I cancel my booking will my deposit be refunded?
The deposit will not be refunded upon cancellation. A minimum $50.00 credit card surcharge fee or higher (depending on what the depot charges) is applicable for any cancellation made in less than 24 hours.
The cancellation fees after confirmation are as follows:
35 days and over prior to pick up - 100% Deposit retained
7-24 days prior to pick up - 25% of balance total reservation cost
1 -6 days prior to pick up - 50% of balance total reservation cost
No Show, or day of pick up - 100% of balance total reservation cost
We recommend you take adequate Travel Insurance which may cover you for cancellation fees in certain circumstances.
4) Change of Drop Off Location
Can I change my drop off location at any time?
No. Once travel has commenced a change of drop off location is always subject to confirmation and may incur the full cost of repositioning the vehicle to the original drop off location reserved.
I have Travel Insurance which covers damage to the vehicle. Do I need to pay or purchase vehicle insurance as well?
Some Travel Insurance policies make provision for you to be able to cover all or part of the Excess depends on the type of vehicle you hired. However, you should be aware that you must still pay a Bond to the vehicle. If payment is by credit card, then the bond amount depends on the type of vehicle you hired will immediately be debited from the credit card account or imprint from your credit card. Should you have an accident, then you make a claim from your travel insurance provider. Payment of the said amount is per incident and should damage be incurred to the hired vehicle or third party property, a further Bond payment will be required. The Bond is fully refundable on return of the vehicle to the agreed depot and on the agreed drop off date, clean and undamaged, with no damage to third party property and with a full tank of fuel and empty toilet cassette.
6) Can I reduce my excess to zero?
There are a few to reduce your excess. See the option before you proceed for payment
Is there cover for the tyres and windscreen?
Subject to the option of excess you purchase. See the option before you proceed for payment.
What is the minimum hire period?
A minimum of 5 to 7 days (depend of the vehicles) applies to all hires days except for all vehicle pick ups between during to peak period (please check with us the date) where the minimum hire period will be fourteen (14) days.
8) One Way Fee
Is there a one way hire fee between North Island & South Island?
Some campervan does not charge a one way fee but please note the 14 day minimum hire period for one way hires but other campervan do charge a fee of $250.00 for one way hires. Please check with us or when you proceed payment a one way fee will apply if the vehicle is subject to the charges.
9) Road User's Tax
Subject to the vehicle but mostly the Vehicle Rentals charge for the Road User's Tax (Diesel Tax) is already included in your hire fee.
10) Short Hire Refunds
Is there a refund if I shorten my hire while on holiday?
No, there is no refund if you return your vehicle earlier than the reserved period.
11) Driver’s Licence
Do I need a special licence to drive a Campervan in New Zealand?
No. As long as you are (21 or 25 depends on requirement from the campervan company) years of age or older and hold a current valid driver's licence, your country of origin licence is acceptable. However, non-English licence holders must either carry a certified English translation of their licence or an International Driving Permit while driving. A normal car licence is all that is required to drive any Campervan vehicle. No heavy vehicle, or other special category, licence is required. No maximum age limit applies providing an appropriate valid licence is held by the hirer. The English translation referred to must be issued by one of the following authorities:
- The New Zealand Translation Service
- A diplomatic representative at a High Commission, Embassy or Consulate
- The authority that issued your overseas driver’s licence
12) Depots
Where are your Depots located?
They are located in Auckland and Christchurch, both conveniently located near to the International and DomesticAirports otherwise stated in your request to pick or drop off in different location from Auckland orChristchurch.
13) Vehicle delivery
Can the Campervan deliver a vehicle to my overnight accommodation?
No, it is necessary for you to come to our Depot to collect your vehicle so we are able to complete the necessary documentation, and familiarise you with the operation of the campervan.
14) Automatic Transmission
Does the Campervan have vehicles with automatic transmission?
Yes, they are subject to availability & the model & make of the vehicle. Most of the vehicles have manual transmission.
15) Extra Drivers
Is there an additional charge for extra drivers?
Subject to Campervan companies requirement. But we encourage you to register more than one person to share the driving for safety reasons.
16) Heating
Is there heating in the vehicle?
Yes, all our vehicles have 240 volt electric heaters. In addition many of the models also have gas heaters & diesel heater.
17) Vehicle Age
How old are the vehicles?
All Campervans are guaranteed to be under the vehicle age stated in the description before proceeding for booking.
18) LPG Refills
If the gas bottle in my vehicle runs out in the first two days of my hire am I entitled to a refund?
Yes. We will refund the cost of if you have to refill your LPG bottle within the first two days of hire. After the first two days any refills are at your own cost.
19) Equipment
Is equipment included in the vehicle cost?
Yes, every Campervan vehicle is fully equipped at no additional cost to the hirer except to other extra equipment needed.
20) Luggage
What kind of luggage would you recommend I use?
We recommend soft bags that can be folded and stored away under the bench seats in the vehicles.
21) Maps and Camping Park Directories
Do the vehicles have maps and camping park directories?
Yes, all hires include a pack containing road maps, camping park directories, a complimentary New Zealand Road Atlas and other tourist information. Some of the link that may help you to organise your New Zealand trip.
http://www.newzealand.com/travel/getting-to-around-nz/driving-routes/driving-routes-home.cfm
http://www.aatravel.co.nz/101/search/location/Nationwide/
Do I have to pre-book camping parks?
We recommend that you consider making advance bookings for the peak holiday periods from Christmas/New Year to Easter period and bookings may be wise in some of the key tourist centres. We recommend www.top10.co.nz or www.kiwiholidayparks.co.nz
22) Ferry Bookings
Do I have to pre-book the ferry service across Cook Strait?
It is advisable to pre-book ferry services in advance to avoid any disappointment and inconvenience. During the peak summer season from December to March it is strongly recommended that you do so. Our special ferry ticket is an open ticket that allows multiple changes on the dates & time and even 100% refund if you cancel it. Please contact us and we will arrange for you.
23) Breakdown Service
Do you have a breakdown service?
Yes, you can contact the staff member of the campervan 24 hours a day on our freephone helpline. We have a comprehensive network of Service Agents throughout the country who can assist.
24) Pets
No. We regret that animals are not permitted to travel in any of the rental vehicles